Benefits of OB in terms of Global Perspective – Challenges and Opportunities with OB –

Benefits of OB in terms of Global Perspective –

      Adaptable to current trend à with the changes in time the majorly changes has been visible in terms of technology, customers preferences, demand and supply, expansion in the market, scope of global transactions, etc. everything has changed drastically. Everyone is now much more flexible and adaptable to change. But the thing has not changed yet is the PEOPLE working everywhere to take out the smooth functioning so that everyone can adapt to change. So making employees ready before the upcoming trend so that they can perform well is the important task of OB.

Networking across globe à as the import, export, global summits, international seminars, etc. happens we more likely to meet different people from all over the world, having different working style, tradition, culture, language, perspective, etc. so it’s important to create networks and relationship with people from different people. So that it benefits your own organisation and create the self- development. So in this OB comes out to be efficient for creating networks with different people across the globe.

  Expanded workforce à some big companies like Volkswagen, BMW, etc. has its setup across the globe which contributes to the lot of workforce with diversity in terms of culture and tradition. It’s really a big challenge to deal with people having a different mind sets, so for that organisation has to practice the OB to fully utilise the resources without any deviation. Along with that promoting a diversity in any organisation is important. One cannot just make employees to those who belong to a particular region. 

 Focusing on quality than quantity à as the global competition has increased immensely, the expectations have also increased from the organisation that is why it’s important to focus on quality management. Though, it requires lot of skills which makes the work for employees much more challenging, so it is important to support and empower the employees with all the training and skills required so they do not feel demotivated or dissatisfied with their work.

   To compete, innovation and creativity is must à for successfully running a business it’s always crucial to come up with new ideas, to stay in the market stabilising at some extent will not help the businesses to grow, so innovating and creating new ideas will motivate the employees and most importantly the idea is never good or bad, its just the perception to look things differently and this OB motivates the people to express their views no matter from which part of the world they belong to.

 Challenges and Opportunities with OB –

v  OB covers a vast field in working, like, it consists of technicality, models, theories, experiments etc. to try out what works best for the people within the organisation.

v  Improving the relationship with the organisation which leads to better development of self and creates a motivation to perform better in their jobs.

v  When the person feels motivated he/she tend to work more for the organisation and this way it leads to increase in their efficiency and productivity.

v  With the proper study of OB, we can make the full and proper utilisation of our human resources so that the organisation achieve its goals along with happy employees.

v  Coordination is the key of best performance and it can be achieved when the employees feel motivated, valued and support each other. If the coordination amongst the employees is at the top, then nobody can compete with that organisation. 

Perspectives associated with OB –

Ø  Motivational behaviour à as OB always talks about people and how they work in any organisation it is important for them to always be high on motivation so as to carry out their work efficiently, so for that OB on an individual perspective is seen as the study for motivation and how to make the employees feel valued within the organisation and keep them engaged. 

Ø  Values à OB with its humanistic approach always focuses on how the employee are being treated and the way they are being valued in the organisation. It’s important to make them feel secure any high on priority and with this values can be turned out to be as a perspective of OB. 

Ø  Ethics à with the workforce diversity everyone has a different thoughts and opinions but the ethics remains same for everyone. OB can be seen out as how can we correct the behaviour of the person so that no one feels uncomfortable and everyone remains on the same page. These are some moral behaviour which everyone needs to practice if they are working in the organisation amongst a lot of people. 

Ø  Mutuality of Interest à everyone might differ with what others like but it’s important to either bring them on the same level of interest or to make them appreciate each other differences. Mostly it is seen that people with same level of interest tends to work together in a coordinated way that is why OB try to focuses on mutual interest rather than differences amongst the employees.

Different perspective associated with OB are: -

There are two types of perspective i.e. the internal and external perspective.

1)      Internal Perspective: -

 

·         It is more of understanding the behaviour of the employees in terms of their emotions, feelings, past experiences and their needs.

·         It explains the individual’s background and their values. 

2)      External Perspective: - 

·         It is more of kind which depends on the external factors like environmental conditions or forces, external events, and behavioural consequences.

·         This explains the surroundings of an external event and the environmental forces which impacts the person on their behaviour. 

3)      High Performance: - 

·         The knowledge, skills, abilities which are possessed by the individuals in an organization leads to the better performance.

·         Performance factor depends on the individual’s quality of work, efforts, understanding, behaviour, research and positive attitude.

·         Using different technologies and techniques to retain the desired outcomes or the results.

·         The selection and recruitment of the individuals is also the important factor in terms of hug performance. As the well skilled, knowledgeable person, values and other characteristics will make the difference in the organization. Managers need to be very careful while choosing the right people for their organization. 

4)      Learning Perspective: - 

·         The employees should have the attitude of learning something new. To understand the knowledge, its sharing and then use of information one must have a positive attitude.

·         The sharing of knowledge is also referred to as the distribution of knowledge throughout the organization.

·         It helps in the effectiveness of the organization and overall development.

·         Learning perspective focuses on the environmental factors that influence the individuals.

·         It not only states to learn something will benefit the organization but also to unlearn some of the things which are no longer required and the one which are inappropriate. 

5)      Quantitative methods:- 

It is the statistical method used in organizational behaviour.

6)      Qualitative methods:- 

It is generally related with the inquiry. It includes case study, historical methods, and the interviews taken. 

7)      Computer simulation:- 

It is the way through which we understand how the organizations operate. It can be also used for understanding the individual behaviour. 

8)      Decision making:-  

It allows the managers or the organizations to make the right decision or attain the organizational goals. while making decisions, managers also has to consider the customer.

CHALLENGES AND OPPORTUNITIES IN OB

a.      Improving people skills: -

 

·         The growing demand of the market, technological advancements, environmental changes, structural changes etc are changing at faster rate in the business world.

·         To cope up with this, people need to understand the technology, learning the skills which are required, adapting the changes required for development and growth.

·         It will help to understand the structure of the job, improving the management skills for creating more effective teams.

·         There are two different skills which are:-

 

1.      Managerial skills: - it includes the planning, organizing, motivating, listening, problem-solving attitude, decision making etc.

2.      Technical skills: - it can be improved by giving training programs, career development programs and induction programs. 

b.      Improving quality and productivity: - 

·         Quality is the important factor on the basis of which the customers are willing to buy the product.

·         Organizations should keep their products and services up to date which will enhance the selling of the product.

·         Meeting up the certain needs and expectations of the customer.

·         For example: - customer who is looking for a car to buy, he will always look for the basic details like the material, quality, cost, and the expectation that when engine of car starts it is turned on. But if it fails to start then customer may think that the quality of the car is not good and will not buy that particular car.

·         The quality and productivity depend on various factors like:

 

1.      Performance: -

·         It states that how the performance is given by the car. The performance rating of that particular vehicle, its audio quality, display etc.

 

2.      Reliability: -

·         It is something under which the product meets the requirements.

 

3.      Features: -

·         Extra added features, the specific characteristics of the product.

 

4.      Durability: -

·         It is something which defines the life cycle of a product. Also, the technical and economical dimension of the product.

 

5.      Services: -

·         If some fault occurs, the service is been provided timely. It is resolving the problem and repairs.

 

c.       Managing workforce diversity:-

 

·         It refers to the individual differences and is one of the important challenges for the organisations.

·         People come from diverse backgrounds and with different age, gender, community, race etc.

·         Employees working in same organizations with rules and regulations they want to retain their cultural identity.

·         The organizations therefore also take into consideration the fact of the diverse group working under them and also addressing their different lifestyles, needs. 

d.      Improving customer service: -

 

·         The process of improving the customer services includes practicing active listening.

·         T understand the needs and want s of the customers.

·         To develop and improve the technical skills for providing better service.

·         To take timely feedback from the customers which will benefit the organization to develop the products in better way.

·         The attitude and behavior of the employees also affect the customer satisfaction.

·         OB provides the guidance for the managers like how they can maintain contact and good customer relation by understanding and adapting the conditions and situations of the customer.

e.       Economic pressures: -

 

·         It is the condition where the recession has impacted the world.

·         The companies had to lay off their employees and also pay cuts to fight with this condition.

·         Here in such conditions, managers play an important role. They have to make tough decisions and make the difference.

·         Managers has to provide rewards in good times to the employees to keep them motivated and in bad times they have to take such tough decisions along with stress. 

f.       Network organization: -

 

·         People from different geographical borders are connected together a  can interact with each other.

·         This works in the organizations where the facility of work from home is provided such as for the software programmers, graphic designers, system analysts, technical writers etc.

·         Here the task of manager is to interact with the people making decision with collaborating online requires skills.

·         Thus, Ob provides such techniques through which managers can easily communicate and make decisions.

g.      Employee well-being at work: -

 

·         It is one of the biggest challenges for the managers to maintain the employee’s wellbeing.

·         Managers also have to consider the psychological aspect along with the behaviour.

·         It is related to the work life, safety of the employees, the working environment etc. affects the employee.

·         Sometimes managers have to give flexibility to the employees at workplace so that they can perform it in better way.  

h.      Continuous globalization:-

 

·         It is the interaction, exchange of the information across the borders.

·         The organizations now are not bounded to one geographical boundary.

·         It helps in the growth, reach of the goods and services across the globe.

·         The challenge is for the managers to adapt, and anticipate the global issues by certain approaches.